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Delivery Arrangements
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How can I book a delivery?
To book a delivery please click
Delivery Request. This
will guide you through the process.
Can I change my delivery details or my delivery address?
If you have received a calling card or letter from Secure Mail Services and have
not yet contacted us to book a delivery, please click
Delivery Request. This gives
you the choice between a delivery to your home or work address.
If you have already booked your delivery and wish to change the details supplied,
please contact Secure Mail Services on the telephone number shown on our calling
card or letter. One of our customer service representatives will be pleased to help
you change your delivery details or address.
Can I arrange a delivery to my work address?
Yes. Please click
Delivery Request. You will be offered the opportunity to arrange
delivery to your work address. If you have already changed your delivery address to
your home address and now wish to change this, please contact Secure Mail Services
on the telephone number shown on our calling card or letter. One of our customer
service representatives will be pleased to help you change your delivery details or
address.
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Delivery Timing
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I am expecting a delivery today. Can you tell me when it will arrive?
Your secure delivery will be made between 9am and 5pm. To increase security our
delivery agents constantly change their delivery routes and times which means we are
unable to give a specific delivery time.
Can I book a specific delivery time?
Your provider has arranged a standard secure delivery between 9am and 5pm. However,
we are able to offer timed deliveries in some instances. Please contact Secure Mail
Services on the telephone number shown on our calling card or letter. Choose Option
2 to speak to one of our customer service representatives who will be pleased to help
you.
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Identification
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Why am I required to provide personal identification?
Secure Mail Services is a specialist mail company providing secure delivery solutions.
To minimise the risk of theft and fraud, and to ensure the secure delivery of your
item to you or to somebody of your choosing who can provide your identification
evidence, our client (the sender) requires that our Secure Delivery Agent sees your
identification evidence at the point of delivery in certain circumstances.
What forms of identification are acceptable?
The sender of the secure mail specifies what identification is acceptable. These
would typically include your passport, driving licence, bank card or sometimes a
utility bill.
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Mandatory Signatures
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Why must I sign for my delivery?
Secure Mail Services is a specialist mail company providing secure delivery solutions.
To minimise the risk of theft and fraud and to ensure secure delivery of your item to
you, the sender of your mail has chosen our Premier Secure delivery service which
requires that your item must be signed for.
Can someone else receive or sign for my delivery for me?
You can choose any responsible person to receive or sign for a delivery on your behalf.
This person must produce evidence of YOUR identity for example your passport, driving
licence, bank card or in some cases a utility bill if requested.
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Further Information
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Why does Secure Mail Services use an 0870 telephone number?
For your convenience our 0870 number is charged at the standard National Rate, although
some mobile and service providers may charge differently. Using an 0870 number allows
us to safeguard the anonymity of our secure locations to prevent and minimise
opportunities for theft.
Can I collect my item from your depot?
Secure Mail Services is a specialist mail company providing secure delivery solutions.
To maintain the security of all our consignments members of the public are not
permitted to access our depots.
Why do businesses use Secure Mail Services for their deliveries?
Secure Mail Services is a specialist mail company providing secure delivery solutions.
Businesses choose us to guarantee the secure delivery of items to their customers,
thereby achieving up to 98% lower loss rates than through other delivery channels.
What are the alternatives to Royal Mail Special Delivery?
Secure Mail Services is a specialist mail company providing lower cost delivery
solutions that offer increased security standards. SMS offer a range of secure options
that can be used as an alternative to Royal Mail Special Delivery. We provide powerful
tools for fraud reduction and identity theft prevention. SMS currently works on a
contract basis on behalf of organisations with delivery volumes of at least 10,000
items per annum. Contact us via our Sales Enquiries form.
Where can I find secure courier services?
Secure Mail Services is a specialist mail company providing a full range of lower cost
delivery solutions that offer increased security standards. Our services are a
powerful tool for fraud reduction and identity theft prevention. SMS currently works
on a contract basis on behalf of organisations with delivery volumes of at least 10,000
items per annum. Contact us via our Sales Enquiries form.
Where can I find secure delivery companies?
Secure Mail Services is a specialist mail company providing a full range of lower cost
delivery solutions that offer increased security standards. Our services are a
powerful tool for fraud reduction and identity theft prevention. SMS currently works
on a contract basis on behalf of organisations with delivery volumes of at least 10,000
items per annum. Contact us via our Sales Enquiries form.
How can I organise secure courier deliveries?
Secure Mail Services is a specialist mail company providing a full range of lower cost
delivery solutions that offer increased security standards. Our services are a
powerful tool for fraud reduction and identity theft prevention. SMS currently works
on a contract basis on behalf of organisations with delivery volumes of at least 10,000
items per annum. Contact us via our Sales Enquiries form.
Are there any Royal Mail secure competitors?
Secure Mail Services is a specialist mail company providing a full range of lower cost
delivery solutions that offer increased security standards. Our services are a
powerful tool for fraud reduction and identity theft prevention. SMS currently works
on a contract basis on behalf of organisations with delivery volumes of at least 10,000
items per annum. Contact us via our Sales Enquiries form.
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Secure Mail Services welcomes your comments, complaints and compliments on our services.
We are always ready to listen to you and will take any concerns most seriously. You can
contact us directly using the form below.
Please note that we cannot process delivery requests or chase a delivery from this
form submission.
Please contact a Customer Service Representative via the telephone number printed on
the calling card or letter you received from us.
Please complete all fields marked *.
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